We ship orders to customers throughout the European Union, Andorra, Switzerland and Norway. We also ship orders to USA and JAPAN.
At the moment, we do not deliver outside of the mentioned countries although we expect to do so in the near future.
More specifically we serve and ship orders from Spain, Andorra, Portugal, France, Germany, Italy, Great Britain, Ireland, Netherlands, Belgium, Poland, Austria, Sweden, Denmark, Bulgaria, Croatia, Cyprus, Slovakia, Slovenia, Finland, Switzerland, Greece, Hungary, Czech Republic, Romania, Latvia, Lithuania, Estonia, Luxembourg and Malta.
Delivery lead times (taking weekends into account):
- Spain (Peninsula): 2 to 4 working days
- Spain (Balearic Islands): 3 to 5 working days
- Portugal: 3 to 4 working days
- Other European Union countries: 3 to 8 working days
- USA: 3 to 15 working days
- JAPAN: 7 to 15 working days
Shipments orders and collection costs for the first change or return are free for the following countries:
Spain, Balearic Islands, Portugal, Andorra, France, Italy, Great Britain, Netherlands, Poland, Austria, Hungary, Czech Republic and Luxembourg
Shipment costs for JAPAN 120€/shipment For size changes we won’t charge again for the transport. For returns, cost transport will not be refunded.
Shipment costs for Switzerland, USA, Cyprus and Malta 50€/shipment For size changes we won’t charge again for the transport. For returns, cost transport will not be refunded.
For the following countries, shipment cost: 15€/shipment For size changes we won’t charge again for the transport. For returns, cost transport will not be refunded.
Germany, Ireland, Belgium, Slovakia, Slovenia, Greece, Sweden, Denmark, Finland, Norway, Bulgaria, Croatia, Romania, Latvia, Lithuania and Estonia.
Shipments with destinations to non-EU member states included in the list, could be subject to additional charges (import duties, customs rights) applied by local authorities, in which case, they would be under the responsibility of the client
Our deliveries are performed by the logistics company SEUR in Spain and Portugal. In the remaining EU countries as well as in Andorra, Switzerland and Norway we deliver through its parent company DPD.
Once your order has been validated by O'SUR - of which you will receive confirmation by email - and it has been transmitted to SEUR-DPD, the logistics company will send you a first message informing you of the expected delivery date and time window.
Subsequently SEUR-DPD will send you a second message informing you that your delivery is under way.
You can check the status of your order through “My Account”.
If the order has already been transmitted to the logistics company you can also (in addition to “My Account”) check the status of your shipment by entering the order number in the following SEUR link: http://www.seur.com/livetracking/?segOnlineIdentificador.
Deliveries are made Monday through Friday from 9.00 AM to 19.00 PM.
In case the company responsable for executing the delivery does not reach you on the first attempt, there will be a second delivery attempt. In the segond case, the carrier company will contact you in advance in order to agree on a delivery time or alternatively on leaving the package at a an agreed company pick-up point.
Should the delivery be impossible in the second attempt, your order will remain on deposit in the offices of SEUR-DPD (the logistics company) during 10 calendar days waiting for you to pick up your shipment, prior notification to you.
Once ten days have gone by if you have not picked up your shipment, it will be returned to our central warehouse in which case O'SUR will send you an email informing you of a new proposed date and time-window for delivering the shipment to you. In such a case the shipping expenses will be charged to you