SHIPMENTS

At the moment O’SUR only takes customer orders and delivers to every country in the European Union plus Andorra, Switzerland and Norway.

More specifically the countries served are:

Spain, Andorra, Portugal, France, Germany, Italy, United Kingdom, Ireland, Holland, Belgium, Poland, Austria, Sweden, Denmark, Bulgaria, Cyprus, Croatia, Czech Republic, Finland, Switzerland, Greece, Hungary, Norway, , The Czech Republic, Romania, Latvia, Lithuania, Estonia, Luxembourg and Malta.

Delivery lead times (taking weekends into account):

  • Spain (Peninsula): 2 to 4 working days
  • Spain (Balearic Islands): 3 to 5 working days
  • Spain (Canary Islands): 3 to 6 working days
  • Spain (Ceuta and Melilla): 3 to 6 working days
  • Portugal: 3 to 4 working days
  • Other European Union countries: 3 to 8 working days

AS OF OCTOBER 2017 THE FOLLOWING PROMOTION IS ON:

ALL SHIPMENTS ORDERS ARE FREE OF CHARGE AND ALSO COLLECTION COSTS FOR THE FIRST CHANGE OR RETURN OF ANY GIVEN ORDER.

The following mentioned COSTS ARE NOT VALID as long as the “ALL SHIPMENTS ARE FREE” PROMOTION is on.

Shipments will cost 6 euros (VAT included) for orders delivered to you in Spain and Portugal and 12 euros (VAT included) for orders delivered in any other country served by O’SUR.

O’SUR does not charge for deliveries associated to changes of size (up to one change per order) nor for returns due to product quality reasons, once validated.

Shipments with destinations such as Spain´s special regime zones (Canary Islands, Ceuta, Melilla) or to non-EU member states included in the list, could be subject to additional charges (import duties, customs rights) applied by local authorities, in which case, they would be under the responsibility of the client

Our deliveries are performed by the logistics company SEUR in Spain and Portugal. In the remaining EU countries as well as in Andorra, Switzerland and Norway we deliver through its parent company DPD.

Once your order has been validated by O'SUR - of which you will receive confirmation by email - and it has been transmitted to SEUR-DPD, the logistics company will send you a first message informing you of the expected delivery date and time window.

Subsequently SEUR-DPD will send you a second message informing you that your delivery is under way.

You can check the status of your order through “My Account”.

If the order has already been transmitted to the logistics company you can also (in addition to “My Account”) check the status of your shipment by entering the order number in the following SEUR link: http://www.seur.com/livetracking/?segOnlineIdentificador.

Deliveries are made Monday through Friday from 9.00 AM to 19.00 PM.

In case the company responsable for executing the delivery does not reach you on the first attempt, there will be a second delivery attempt. In the segond case, the carrier company will contact you in advance in order to agree on a delivery time or alternatively on leaving the package at a an agreed company pick-up point.

Should the delivery be impossible in the second attempt, your order will remain on deposit in the offices of SEUR-DPD (the logistics company) during 10 calendar days waiting for you to pick up your shipment, prior notification to you.

Once ten days have gone by if you have not picked up your shipment, it will be returned to our central warehouse in which case O'SUR will send you an email informing you of a new proposed date and time-window for delivering the shipment to you. In such a case the shipping expenses will be charged to you

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